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Frequently Asked Questions

What does the trial plan include?

When you sign up for the 90 day free trial you will have complete access to all the APIs available on the platform so that you can experience all the capabilities of our data during the trial. At any time during the 90 day trial, or at the end of the trial, you can purchase a plan that works for your business – Basic, Plus, Professional or Enterprise.

What happens after the free trial ends?

Once the trial ends, you’ll still have access to your Onboard account but you will no longer be able to make API calls.

How do I upgrade to a paid account?

You can contact us sales@onboardinformatics.com to discuss pricing. We’ll work with you to find the plan that fits your business.

Do you provide premium support?

Yes! All Enterprise-level plans include a dedicated client success manager.

I want to report a bug or request a new feature.

Contact our product team at product@onboardinformatics.com. Your comments, suggestions and ideas for improvements are very important to us. We appreciate you taking the time to send us this information.

What if I still have questions?

We have answers. Email us at support@onboardinformatics.com or give us a call 212.488.1550, we’re happy to help.

Email Support

Onboard is always here for you. Complete the form below to reach our customer support team.